Posts Tagged ‘Customer Service’

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Customer Service is key on social

19 June 2015 | Isobel Capelin

For most customer facing companies, social media is often the first port of call for people who use their products or services to complain or ask questions. Unlike with an email address, it’s public – so […]

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YouTube Pro… The Rise of Bloggers and YouTubers.

8 July 2013 | Lily Shanahan

Remember when bloggers would make videos of themselves messing around as an entertaining hobby to share with friends? It seems those days are long gone. Today, bloggers and YouTubers can potentially have the biggest influence […]

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Why Social Media must be used as more than just a marketing channel…

10 June 2013 | Lily Shanahan

Where do you turn to first if you have a problem or a question about a brand? Today, for 31% of us, it’s social media. Therefore, it would be naive for any brand to think […]

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How to Successfully Use Social Media For Sales

5 November 2012 | Lily Shanahan

Recent research has highlighted the fact that consumers are more likely than ever before to opt for the ease of online shopping, over bricks and mortar stores. With social media predicted to bring in high […]

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